Old Sep 24, 20, 11:36 pm
  #10  
CanadianConnection33
 
Join Date: Oct 2011
Location: YYZ/YHM
Programs: Marriott Ambassador, Air Canada P25, United Silver, Accor Gold, Others on Rotation
Posts: 254
So I did get a fairly quick reply. It was, "Thank you for writing to us. We are really pleased to know how much you appreciate the service you recently received from Air Canada."

"We expect all our employees to offer courteous service at all times, and we’re thrilled when customers take the time to let us know we’ve made them happy."

. . . the "courteous service" was not crashing the plane* but I guess that is a nice courtesy.

My subject line to Air Canada was "Overdue Compliment" (the go around was pre-COVID). It goes on to say the compliment will be escalated to managers. I have my doubts . . . but I did my bit.

*I exaggerate - the compliment was to ensure Air Canada knew I appreciated pilots who wanted to ensure 100% confidence of safety before landing or taking off.
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