Thread: It must be tough to be an airline when "thanks for your complaint" is the default
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Old Sep 24, 20, 9:43 am
  #5  
Bartolo
 
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 1,710
Data point: I make a point of writing in when there’s something significant to compliment. I’ve always had a response in less than 48 hrs. Unfortunate the concerns aren’t handled as quickly.
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