Originally Posted by
CanadianConnection33
...
It is a sad reflection on . . . something when this is the default response. I wonder if it is a reflection on the airline, its passengers, or something else.
"Something else" - human nature. People in-general are FAR more likely to take the time to complain in-writing than to compliment in-writing; although some studies suggest that social-media has changed that dynamic when it comes to public posting like this forum as opposed to contacting the company directly.