Originally Posted by
GueroDeTejas
In the recent past, I believe there was the ability to modify a section of an existing reservation to add another name to it (I have added my wife several times over the years). Apparently, this ability to manually change/amend the reservation has changed. Admittedly, it has been some time since my last attempt, but in the past 60 days or so, I have been unable to find the same fields to enter the additional name info on the reservation pages to make that change. As a result, I have had to call Marriott for them to add the name to the reservation. A couple of CSR's I have spoken to said they also thought this used to be a DIY online change yet it appears to no longer be available and must be accomplished with a call. Personally, given the few times a year it comes up for me, calling to add a name to the reservation is not an inconvenience - and may have an added security benefit?
There definitely was a mechanism to do it online in the past. I see minimal if any added security benefit by having to call in. Perhaps for online changes via the MR site, require the person to be logged into their MR account before permitting adding in a second guest. E.g. having the confirmation number and the last name on the reservation wouldn't be sufficient to change the names. Yes I know MR IT doesn't appear to be the most skilled. Nevertheless, since this functionality existed before it shouldn't be too hard to bring it back even with using MR account login as authorization to access it. I hate having to call in to accomplish simple, routine functions. Doing it via the web is much more efficient.
--Jon