I’ve normally got through very quickly on the gold line, but on this occasion the call didn’t go through to it, as the agent told me twice that there was no point linking bookings, and also told me off for humming to myself quietly whilst she was going through the Ts and Cs and checked I was listening, which I was of course. I thought I was back at school. Then she said there was no point linking the bookings because only the checkin people could see it......”unless you’re a gold member”. I explained that was why I’d rung the gold line; she said all the numbers were going to whoever was free. They aren’t doing the “how was your experience?” Feedback any more, but had it been, I’d have been delighted to provide some