Originally Posted by
chipster
I called the gold line the other day and got the most exasperated intolerant agent ever. Until she asked for my baec number and realised I wa a gold, after which there was a sudden change in attitude. She said all the calls were coming through to one number. This person could never have worked the gold line. Maybe you mean GGL?
Not at all, Blue, Bronze and Silver got merged into one number, but the Gold & GGL numbers have continued to be available. When I've called I've generally got helpful agents, some answering as BAEC Gold.