FlyerTalk Forums - View Single Post - How does Miles&More deal with cancellations due to government travel warnings? Fee?
Old Sep 18, 2020, 4:59 pm
  #7  
dtbe
 
Join Date: Oct 2016
Posts: 110
Originally Posted by Donegal
So here is what happened: the agent insisted that as long as the airline is operating the flight i.e. not cancelling the flight, the normal conditions and fees apply. That there is an official travel warning does not really interest them. As the fee is a fixed 50€ per PNR the agent recommended to wait to the last day before departure and see if in the meanwhile the flight might have been cancelled by Condor anyway (then we would be entitled to a full refund with no fee). That is what we will do now: Tell them one day before departure to cancel. What a stupid policy - instead of accepting cancellations and possibly adjust flights e.g. ccombine them for less passengers they will fly with empty seats just for 50 €
You basically told them they can sell your seats. Won't be surprised if their software flags your reservation with this information.
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