Originally Posted by
curiousgeorge99
Consumer gold, was offered additional AU and have them spend $500 for 5k points for up to 4 AU (so 20k points total). Have to provide the AU's on the call right there. Too much hassle, ended the call. Will try calling again alter.
I was also told that there is no free card I can convert to from Consumer Gold. Is this accurate?
Yes.
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Called today for a retention offer and after accepting said offer, I listened to the spiel about gaming, cancelling the card too early, etc.
While I had the rep on the phone, I asked about the 12 month rule (e.g., the requirement to retain the card for 12 months or they may claw back the appreciation MR points.) The card I was calling about is a Gold card that had previously been a Platinum card -
the anniversary date is in January.
I was told that the 12 months begins today - so I have to retain the card until September 16, 2021. I do
not have to retain it for a full year after paying the new fee in January.
I asked another question - if I wanted to product change from Gold back to Plat, is that allowable? I was told that I risk clawback if I product change the card within the 12 month window, even if I product change "upward" to a Platinum card.
I see questions similar to these posted with some degree of regularity so hopefully this provides clarification for others as well.