Originally Posted by
funkydrummer
Don't know why you are upset but brands are supposed to ensure a certain customer experience
I'm not upset; I have no vested interest in the management of hotels. I was just responding to a comment in which someone stated that an operator should hold its franchisee to an exacting brand standard. And my point was that, in the greater context, there may be grounds on which to be more relaxed on some elements not core to the guest experience, if it helps to ensure the longer-term business continuity of the property and associated cash flow.