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Thread: Rebooking Partner-Issued Awards During Irr/Ops
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Old Sep 14, 2020, 9:28 am
  #3  
nerdbirdsjc
 
Join Date: Jul 2013
Location: SJC
Programs: Southwest, Alaska, United, American Airlines
Posts: 994
Stat Alliance sets out the high level guidelines on this. Of course, you likely dealt with a poorly trained agent (and supervisor?) at PIT who didn't care what the rules said.

Reference Guide - Airports Information - Irregular Operations Handling
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