Originally Posted by
Beckett66
The Auckland SO Sofitel at least should refund you because they're being used as a managed isolation and quarantine facility and so can't accommodate regular customers. If you meant the Auckland Sofitel viaduct, they're currently closed, and so should also refund.
I think you may struggle to get a refund from the Sofitel Viaduct considering the company that took the money is liquidated, and a seperate legal entity now runs management