Originally Posted by
Jaenks
Does my aforementioned current(August) experience is not sufficient and direct information from the TK HQ "upgrade handling" personnel is not reliable?
Sorry Jaenks, and no offense, but so far your experience is exactly that - an experience.
As it is often with TK, ask 10 employees, get 10 different answers.
I am still doubtful as you stated that previously your ticket number changed when applying the voucher and now (with the new process) it does not change anymore - well, my ticket number never changed when applying the voucher.
So while your experience is valuable here to better understand the potential new process - we need more feedback from other ELPL members until we know for certain that the process has changed.