Originally Posted by
Centurion
Entitled 1st world complaint when people are dying. You wasted the duty managers time already.
Some infections are spread by blood, although this is probably unlikely if the blood has been dry for a long time.
People die all the time, even before COVID-19. By your logic, no one should ever complain about anything.
I would also argue that for many hotel management positions (including the duty manager or assistant manager on duty), dealing with guests' concerns is an important part of the job. If someone thinks that a guest with a valid complaint is wasting their time, that employee should find a new career field other than hospitality.