Originally Posted by
FlyingNone
Long overdue...... Paying high real estate and senior agent salaries (even though they will displace others at LGA or EWR). For what?... to answer mileage plus or reservation questions that can easily be done online or by telephone?. No cash is handled at ticket counters now so what is the point - just work it as an information booth? Now United needs to look at the other obsolete 40+ city ticket offices in Mexico, Central and South America and other places -- something like over 15 offices in Mexico alone? Even people in some of the poorest places have cell phones and internet access and if they don't, it's a pretty safe bet they are not planning on traveling anywhere. Clean house United - overkill, overload, overstaffed everywhere. Save some money.
I think you answered your own question. In rest of the world, cash is still king, and people still rely on in-person transactions instead of over the phone or internet.