Originally Posted by
AntonS
On my last 2 LX flights ticket changes were not reissues by the time I got to the airports , despite multiple calls and assurance from phone agents that it was in priority queue blah blah blah. Everything is manual and slow.
At least someone was able to identify there was an issue with your booking. We had no chance until at a check-in desk.
I just called LH to learn more about this error but their system is showing all was in order with internal authorisation to re-issue my tickets for a higher fare granted on the day of our flight but allegedly before I called them. This does not make sense as regardless what the system "says" I ended up not flying with EW and over £1000 out of pocket.