Originally Posted by
seigex
Did you respond back? I had an AS flight (LAX-OGG) through Expedia cancel on me with no warning and Expedia told me that they forgot to call me (no kidding, that's what they said) and refused to refund me, but would only book me on another flight. After arguing with them for about 5 minutes since I no longer trusted them to not warn me if another flight got canceled, they finally relented and refunded me. I would just call up and hold your ground that they need to refund you.
Several times. Tier 3 (highest level of customer support) was determined to not issue a refund.