Originally Posted by Often1

Your location shows as EWR. Presuming that you paid with a credit card from a US issuer (bank), simply initiate a chargeback once 7 days have passed.. Do it in writing (online is fine) and supply a copies of the e-ticket receipt, the screen showing the "refundable" terms, the traffic back-and-forth in which a refund is promised and then the fact that no refund has been made.

Let Expedia and the carrier slug it out, but you are entitled to a refund.