Avianca was unable to say when BOG will reopen after I received notification my flight from BOG to London was cancelled for October. I initiated an online refund due to the flight cancellation rather than accept the suggested voucher .
With no action on the refund after a week i contacted Avianca by chat. The assistant said I just needed to wait for a refund. When I asked how long I should wait a timeframe of more than 90 days to infinity was the response.
I was obviously not satisfied by the "just wait" forever attitude of Avianca. I immediately started a chargeback claim. Avianca can deal with the credit card company.who have more clout than the customer to get refunds of money out of Avianca.