Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,311
When did you first notify the hotel that your pants had been ruined? In general, you should have reported the issue to the hotel while you were still on property and given them a chance to make it right. If you didn't discover they were ruined until after your stay (seems unlikely for this particular instance), then you should have called the hotel as soon as you did discover it.
Hard to tell from your post and apologies if I am wrong; however, I infer you only reported the ruined pants in response to a hotel review survey. If that is the case, then I would further infer it wasn't that big an issue for you.
To answer your original question, if the problem had been reported in a timely fashion, I would have expected the hotel to clean or pay to replace your pants if that wasn't possible. I would have also expected them to comp. the meal when the issue occurred.
--Jon