Originally Posted by
synzero
Given that we're still sky-high in terms of case counts, despite a mild slowdown, I personally don't see why Amex would reopen the lounges now, when we're still a basket case of a nation when it comes to controlling overall viral spread. If it made sense to close them in March, and we're considerably higher in new daily cases, why would it make sense to open them now?
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No. Amex is selling us a product for $550, and that product includes lounge access.
The product being unsafe due to covid is completely irrelevant. Consumers can make that decision. Same as how airlines are still selling full flights (like united, not even middle seat blocked), and how hotels are selling rooms (considered unsafe by many), and companies sell bungee jumping/skydiving tours (considered unsafe by many).
Amex sold us a product. They should deliver on it or give us a full refund. Giving us some streaming credits is not an appropriate refund for the product I was sold.