FlyerTalk Forums - View Single Post - AA introduces Flight Credit Wallet (Aug 2020)
Old Aug 14, 2020, 11:16 am
  #12  
SugoiHikouki
 
Join Date: May 2013
Location: SAN, LAX
Programs: JMB, Bonvoy, Hyatt
Posts: 237
Originally Posted by scubadu
And your point is...

Regards
I think the point is people always parrot the "make credits harder to use will make people use them significantly less" and they're realizing making the credits easier to track and use doesn't really increase utilization rate. Meanwhile, it'll probably decrease number of phone calls asking about credits/refunds and handling rebookings. I find the information interesting and informative.
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