FlyerTalk Forums - View Single Post - Customer-unfriendly decision: 120-minute delay for a full refund
Old Aug 4, 2020, 9:28 pm
  #108  
defrosted
 
Join Date: Oct 2017
Location: BNA
Programs: DL GM, HH Diamond
Posts: 1,027
Originally Posted by smartytravel
so if airlines can absolve them from any responsibility for the schedule, why do they pretend to give passengers a choice when it comes to schedule? And why do they rip off passengers for some departures and not the others?

if airlines bear no responsibility for their own schedules, why pretend they are going to transport passengers at specific times? And why charge them premium for some alleged departures?

and further, if airlines have no responsibility for schedules, why is a passenger penalized with hefty fines if he or she wants to change?
I am glad you think this is such a widespread problem.
defrosted is offline