Originally Posted by
Often1
None of this has to do with the simple fact that DL does not contract or otherwise agree to maintain a specific schedule and that the customer expressly agrees that DL may not be able to do so.
If you have a ticket contract which includes provisions by which DL agrees to run within 5 minutes of schedule, you have a beef. Otherwise, the assertion that DL has contractually committed to a specific schedule means that you either disregarded the contract when you purchased or read it but choose to ignore it now.
And, that's what the conversation is about above. Just because Delta or other airlines indemnify themselves from any obligation does not mean that they shouldn't have that obligation. We provided an example of a barber who wants to shift a haircut by 2 hours and then holds on to the money without refunding.