Originally Posted by
Zorak
In the end no one is forcing you to buy an airline ticket either.
(I don't personally believe that's valid as a blanket excuse to justify any customer-unfriendly policies the airlines can come up with, but it's your logic...)
I agree with you. I was just responding to another person who was making all sorts of excuses to justify a customer unfriendly policy.
Any business has its own peculiarities and problems. Saying that they cannot commit to a particular schedule due to a cost structure is not an excuse. Many businesses are challenged with all kinds of cost structured and they need to deliver services customers pay for. If they can't deliver, then they should probably change industries or businesses.