FlyerTalk Forums - View Single Post - Customer-unfriendly decision: 120-minute delay for a full refund
Old Aug 3, 2020, 9:57 am
  #39  
No_Name
 
Join Date: Sep 2016
Programs: DL PM, Marriott, IHG
Posts: 193
Originally Posted by ethernal
Delta is happy to reap the revenue increase from that published time. But then on the flip side, if they cancel the 8:30 AM and put everyone on the 6:30 AM, then they are saying there is zero (contractual) recourse available to the customer. Good luck getting that $200 premium you paid back.
and it goes the other way also. I've had flights that had delays and Delta would let me change to a more desirable time (the 8:30 vs 6:30 in your example). Things happen and sometimes you come out ahead monetarily and sometimes you don't. Getting all angsty about it is not worth the effort, unless that is something that person enjoys.

I really don't see how Delta, or any airline for that matter, would be able to operate in the way some posters advocate without charging significantly higher prices. Increased risk means higher costs, which means higher prices. I prefer to manage the risk of a two hour delay myself and take the reduced air fare as it is a more cost effective solution (from my perspective).
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