The first time I stayed at the PH, I had an excellent butler who checked in on me repeatedly throughout my stay, followed up on requests, was my point person in dealing with the property, etc etc. This was in 2013.
I've stayed three more times and never once heard anything uttered about a butler. I was Diamond the first time, not Diamond the second time, and then Globalist the third and fourth times, so I don't think status level was the issue. I assumed the hotel had just done away with the butler program.
Last edited by steveholt; Aug 3, 2020 at 9:03 pm