FlyerTalk Forums - View Single Post - Customer-unfriendly decision: 120-minute delay for a full refund
Old Aug 3, 2020, 7:08 am
  #36  
smartytravel
 
Join Date: Apr 2019
Posts: 979
Originally Posted by Justin026
A better analogy would be a barber who was running ten minutes late. The time scale involved in travelling 500 to 10,000 miles is somewhat different than for a haircut.
I am amazed how many mental gymnastics and excuses people can make. I understand that traveling 500 to 10,000 miles is a large distance. However, people are still forced to pay premium for specific times to travel. You'd pay more for travel on Friday afternoon with a return on Sunday night.

However, airlines give themselves a right to screw passengers by altering schedule and giving no recourse to passengers. As LAX_Esq noted, the point of fairness and justice is to allow consumer decide what she wants to do, and not keep her money and force her to continue using the service that no loner works for her.
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