FlyerTalk Forums - View Single Post - Customer-unfriendly decision: 120-minute delay for a full refund
Old Aug 3, 2020, 6:56 am
  #34  
Justin026
 
Join Date: Jan 2002
Location: Atlanta, GA
Programs: DL DM & 5MM, WN
Posts: 1,451
A better analogy would be a barber who was running ten minutes late. The time scale involved in travelling 500 to 10,000 miles is somewhat different than for a haircut.

A new, positive factor in the changes in schedule timing is the numbers of markets with increasing, not decreasing, service. I am flying ATL-PNS for business regularly right now. I had gotten used to leaving ATL on an 8:30 PM flight and returning on a 4:30 PM flight. Now they have 5 flights each way each day (In April there were only 2 and in July 4). So I had a reservation change to pick flights on either side of my previously booked times. This is a good story for consumers.
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