Originally Posted by
alanslegal
Thank you for that information. I thought this was expected given this is a Park Hyatt property any case. Maybe there is a reduction in service during this global pandemic and to minimise staff/guest interaction.
It's usually the Front end assistant Manager's job.
re: birthday
I know you sounded like you wanted to be surprised but maybe you should have had your Prive agent mention this important milestone to the property. Might have gone better with some sort of recognition and maybe an Opera side room? Front desk staff at the best of times can be aloof or non-chalant.
re: breakfast
Just appalling to see how they serve Eggs Benedict! My fear is this property coasts on location and name alone.
I've seen and had better breakfasts at Room10. An amazing, snug little cafe in Kings Cross.