Originally Posted by
LAX_Esq
You're missing the point, which is even expressly stated in the thread title -- that the carrier drafting their contract to allow themselves to unilaterally change your flight by 120 minutes without offering you a refund is a "consumer-unfriendly decision," i.e., screwing customers over.
No, I get that this is a complaint, I just think that when you get a benefit ( lower price) with a very clear and published Restriction, then this is not customer unfriendly. If they said fly from a to b at $500, no choices, that would be customer unfriendly.
You do know that airlines are a commercial business intended to make money for their owners, don't you ?