Old Aug 2, 20, 11:58 pm
Join Date: Sep 2002
Location: LAX
Programs: AA PLT / 2MM
Posts: 1,959
Originally Posted by BRITINJAPAN4 View Post
You have lost me here.

If you have a flexible ticket and the flight is delayed you can change or cancel at any time, if you have a cheap restricted fare you have to wait until the flight is delayed more than two hours. How is this anyone screwing you over since in the terms of contract the schedule can be changed at any point. Delta, or any airline, is not hiding any of this,
You're missing the point, which is even expressly stated in the thread title -- that the carrier drafting their contract to allow itself to unilaterally change your flight by 120 minutes without offering you a refund is a "consumer-unfriendly decision," i.e., screwing customers over.
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