Old Aug 2, 20, 9:01 pm
Join Date: Feb 2004
Location: LAS
Programs: DL PM, Honors Gold, Marriott Gold, AA Gold
Posts: 892
Originally Posted by smartytravel View Post
How can a passenger be deprived of what they pay for?

imagine you want to get a full haircut at a barber. Instead of giving you a haircut, the barber only trims your hair over the ears. Do you think thatís fair?

if airlines can change by 120 minutes, why couldnít passengers change by 120 minutes without consequences?
at what point in this conversation has delta stopped providing the full services that the customer paid for? they aren't taking someone attempting to fly from JFK-LAX and dropping them off in OMA. The passenger is still getting the full value so your barber analogy doesn't work.

and to be honest, if my barber called and asked me if I could come in an hour earlier or later, I'd probably be willing to accommodate
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