Old Aug 2, 20, 2:13 pm
Join Date: Apr 2019
Posts: 178
Originally Posted by Often1 View Post
Up to the passenger.
If you think itís up to the passenger, why do the airlines take away passengerís choice?

In case of any schedule change, the passenger should be able to choose. If a new itinerary doesnít work for a passenger, the airlines MUST refund.

Thats the only way we would see an improvement in customer service or operations. Right now, we see the sprint to the bottom, and Delta joins the pack.
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