Old Aug 2, 20, 6:30 am
Join Date: Apr 2019
Posts: 179
Customer-unfriendly decision: 120-minute delay for a full refund

It appears that Delta just changed its policy on refunds.

Now, tickets issued on or after July 30 will qualify for a full refund if the arrival time has been delayed for 120 minutes or more (vs 90 minutes previously).

In my opinion, this is a very bad decision for passengers.

Passengers purchase specific flights for specific times. Why do airlines hold so much power in changing people’s schedules free of consequences?

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