Old Aug 2, 20, 7:26 am
Join Date: Oct 2008
Programs: BA Avios
Posts: 445
Question I am really confused about BA refunds/process...can anyone enlighten

I know there are a number of posts about the current issues re: BA refunds but I am very confused about the process and what to do next.

I had itinerary of 2-4-1 reward travel cancelled by BA for September.

I called BA and agent said the entire amount would be refunded...including paid u/g and seat selection charges in 24-48 hours. Didn't happen in that time frame.

Agent said I would also receive ALL AVIOS pts. returned when I received refund in 24-48 hours.

Agent said the voucher would be returned as well.

It is now 1 1/2 weeks and:

I have received a modest refund of points...not anywhere near the points I used (frankly, based on number of points I am at a loss to see specifically for what part of the trip?)

I have received the refund...less the amount spent on seat selection and u/g and NO refund of AVIOS points for this transaction

I have NOT had the 2-4-1 voucher returned to my account!

I guess my question is will those other items still be forthcoming or should I start another process to get what I am supposed to receive or is what I am experiencing the normal BA process and for me to wait?

Any help would be appreciated.

Thank you in advance and be safe and be well.

ddschur is offline