Originally Posted by UKTraveller4Fun

My stay experienced have been the opposite, absolutly no ambassador interaction with the hotels. Very much now had to take the decision to contact a hotel myself and get details after some misleading information from Ambassadors.

Compared to the standard of service and hotel welcoming when I had a dedicated Ambassador currently the service is very poor. They do respond quickly to emails, which is a sign of them being quiet, although considering many of the responses unsure how many are actually trained Ambassadors and how many just standard customer service.

While still having some stays they are certainly loosing a decent percentage of my business at the moment.