FlyerTalk Forums - View Single Post - Swiss cancelled my flight last minute and can’t rebook me [resolved]
Old Jul 29, 2020, 4:24 am
  #10  
Passportinonehand
 
Join Date: Apr 2019
Location: Belgium
Posts: 270
Originally Posted by SK AAR
Once the OP has been rebooked, LX is not going to rebook again just because a more favorable connection has become available. The OP should have waited to request a rebooking until Y seats became available for BRU-MUC. I second that most likely Y seats will become available closer to departure date so the OP should have waited (yes I know that such wait is nerve wracking)

It is extremely unlikely that that OP would have been rebooked into J/C class when ticketed in Y even if more seats had been available.

Return flight: Unless the OP was already rebooked for 2 days later by the phone agent, LX ticketing department is certainly not going to do the rebooking. Asking to postpone the departure date by 2 days when the return flights are not cancelled is pushing it IMO and unlikely to be approved. My prediction is that LX ticketing department will do nothing about the return date/flights already ticketed.
The wait can be a bit nerve wrecking indeed. I'm just happy we found a solution and I can still go to Greece.

Regarding the return flight, I just checked my booking on the LX website and even though I haven't received an email confirming the reticketing yet, the return now shows the flight leaving 2 days later, so I guess it wasn't really pushing it! However, it has been rebooked departing Mykonos, while I am leaving Greece from Santorini...

Guess I'll have to call again to have this changed. Should I wait for the confirmation email first, or call as soon as possible since this is a mistake by the agent?
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