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Old Jul 27, 20, 9:31 am
  #58  
BearX220
FlyerTalk Evangelist
 
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,109
Originally Posted by gengar View Post
Management can't fix (or at a minimum, take into consideration) what they don't know...
Loss analysis is a much neglected part of CRM as I'm sure you know. Service providers of all sorts pour huge effort into customer acquisition but comparatively little into retention. A little proactive inquiry into what went wrong usually yields huge dividends. It's silly to suggest customers shouldn't bother volunteering their pain points.

I'm glad the parking situation worked out on scene for OP.
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