Originally Posted by
Senoir flyer
Pardon if this was discussed elsewhere before.
So I made a booking on hyatt.com and then called customer service to upgrade it to a suite (which was available). However instead of redeeming one of my suite upgrades that expire on Feb-2021 they took an upgrade which expires on Feb-2022.
How can I get this changed? Contact the hotel or customer service?
Originally Posted by
TerryK
A quick call, or email, to customer service should resolve it.
This should be a quick and easy fix by calling. I had a free night cert pulled with 4/21 expiration instead on 1/21 exp. A quick call to Hyatt customer service changed the free night award certs. This was accomplished a few days before the stay.