That's really crappy that they didn't offer to transfer you with no change in rate/points. Of course, I had a May stay in Virginia where a full service Sheraton offered to move my reservation- with no change in rate - but to a much inferior hotel. So they could have just moved you to the Aloft. Seems there's no real Marriott policy on how this is to be handled.
Originally Posted by
LimeyFlyer
W Miami South Beach decided to cancel my points reservation for August and told me I could go to the RC or Aloft... ..
The RC would require more points (though same category, so I guess the rates went up since I booked).. in my mind, they should have offered to switch hotels for no change in rate. The alternative of re-booking in a month or two when reopened would cost 200,000 points instead of the 140,000 I originally paid. Lose lose I guess.
No individual message, just mass mailing... and that's as an LTPP and an Ambassador.
Last edited by dcstudent; Jul 17, 2020 at 4:59 pm