W Miami South Beach decided to cancel my points reservation for August and told me I could go to the RC or Aloft... ..

The RC would require more points (though same category, so I guess the rates went up since I booked).. in my mind, they should have offered to switch hotels for no change in rate. The alternative of re-booking in a month or two when reopened would cost 200,000 points instead of the 140,000 I originally paid. Lose lose I guess.

No individual message, just mass mailing... and that's as an LTPP and an Ambassador.