FlyerTalk Forums - View Single Post - Chase Ink Business Preferred (2016 - 2020 ARCHIVED)
Old Jul 14, 2020, 4:03 pm
  #1299  
mia
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Originally Posted by rafsta
....Chase CS, they said those transactions are now classified as 'government agency' and blame PayPal for coding it that way.
...
Originally Posted by TheOneWiththeHitStick3290
" GOOGLE *ADS categorizes themselves as " Computer Programming, "
Categories are controlled by the merchant, not by any card issuer. The actual choice is typically made by the merchant's "acquirer", the company that processes card transactions for the merchant. Larger merchants change acquirers periodically, or use more than one, which introduces some inconsistency into the classifications.

The good news is that, if the merchant is a dominant supplier in the category that the card issuer has targeted, there will be many complaints, and the issuer will be motivated to resolve it. If you call again, make sure you get past the first few layers of customer service to someone who can document the change. No one can "fix" this is one phone call, but they can start a process.
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