Originally Posted by
kthomas
He or she is booked on Allitalia, it darn well is Alitalia's responsibility to inform all PAX of cancellations in a timely manner, regardess and irregardless of where the booking came from. If somehow AZ didn't get a phone or email, of course, this does not apply.
You are 100%, absolutely, definitely and utterly wrong in this. It is Alitalia's responsibility to inform the TA, not the ticket holder. The contract is, in the case that a travel agency was used, between the passenger and the agency!