I booked flights with Malaysia Airlines flying to Bali for 7th July 2020. They cancelled back in April and the options given by Malaysia Airlines are not suitable as I have kids in school and cannot complete my trip by 30th June 2021. I booked the flights through a travel agent and I'm losing £500 if I request a refund! This is just modern day robbery, how can travel agents get away with it, I hate the travel industry, that's my hard earned money! I have spoken several times to Malaysia Airlines about their options and they are not bothered, no customer care. I will not be flying with them ever again. My only other option is to claim a charge back through the credit card company we used to pay for the flights.