FlyerTalk Forums - View Single Post - MAS refusing refund for cancelled flight
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Old Jul 10, 2020, 7:12 am
  #35  
sattie
 
Join Date: Jul 2020
Posts: 2
I booked flights with Malaysia Airlines flying to Bali for 7th July 2020. They cancelled back in April and the options given by Malaysia Airlines are not suitable as I have kids in school and cannot complete my trip by 30th June 2021. I booked the flights through a travel agent and I'm losing £500 if I request a refund! This is just modern day robbery, how can travel agents get away with it, I hate the travel industry, that's my hard earned money! I have spoken several times to Malaysia Airlines about their options and they are not bothered, no customer care. I will not be flying with them ever again. My only other option is to claim a charge back through the credit card company we used to pay for the flights.
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