FlyerTalk Forums - View Single Post - Unable to reach Delta Reservations

Jul 6, 2020, 12:43 pm

#11

Jack_Tauson_Sr

Join Date: Nov 2017

Location: Birmingham, AL

Posts: 52

Quote:

Originally Posted by ab2013

https://www.delta.com/coronavirus

It depends on when you talked to a CS agent. The policies have evolved over time. I think the web functionality breaks if DL makes changes to the itinerary, which seems to necessitate manual handling by a live agent. I typically engage CS with iMessage but even then the best chances I've had reaching out to an agent is early in the morning (I think the last 2 times I got in touch with an agent, I messaged at 5:30 AM PST and got a response after a 3-4 hour wait)

Quote:

Originally Posted by flyerCO

This would normally be the case. However due to CV19 DL extended ticket validity. DL is well known for agents not knowing/being kept up on policies. Call 4 times and you might get 4 answer .

https://news.delta.com/delta-extends...travel-2-years

Thanks. I guess I might be not eligible because of the following since my travel date is in Dec 2020.

Quote:

Customers who have travel booked between now and September 30 as of April 17, 2020, or canceled travel from flights between March 2020 through September 2020 now have the flexibility to travel until September 30, 2022.

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