Originally Posted by
Stgermainparis
I agree that 2021 is a big question mark. I’d intended to use points for awards and, if necessary, cancel with a small point penalty (If the flights themselves aren’t canceled). Same for hotels. That’s what we had booked this summer and it was simple (and painless) to cancel. We lost nothing.
Perhaps the reason you had no problems with refunds this year was because the disease and it's effects were all novel and unexpected, so the travel industry was unprepared for the onslaught of cancellations and refund requests.
However, now that travel companies have experience, they are going to be less flexible or lenient with people who book and then want to cancel and expect full refunds. You may experience some or considerable blow back when trying to repeat what was successful in Spring '20 when repeated in Spring '21.
