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Old Jul 2, 2020, 2:54 am
  #155  
Paren
 
Join Date: Mar 2014
Location: Leicestershire / Dubai
Programs: BA Silver, Marriott Bonvoy Titanium Elite & Lifetime Gold, Heathrow Rewards Premium, Tesco Clubcard
Posts: 663
I don't think the T&Cs from March make much difference.

I submitted them to Amex, but then TravelUp send Amex their new T&Cs and then Amex just kept deciding in their favour!

I even uploaded a separate cover note asking them to check the T&Cs that I uploaded vs what TravelUp are sending them, but they just go with whatever the merchant's latest response is.

Eventually I managed to get this closed off as I was able to use TU's automated refund form via their website. The refund came through on my Amex card but minus the £50. Hence I am now disputing the £50 but at least I 100% got the rest back now.
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