Cancelling an Award Ticket
I'm having to cancel an business class award ticket to Denpasar booked for travel in October.
According to the website cancellations can't be done online at the present time but only via contacting the call centre. I know I should get back all my points but what I was interested in knowing is what people's experience has been in getting a refund for taxes paid? Is VA refunding these or would you need to revert to making a travel insurance claim?