Originally Posted by
Nick Art
How many more times do we need to explain the difference between a zeroed out flight and a cancelled one?!
Just have a bit of patience. The whole summer schedule should be released in the coming days/weeks. Your flights will be cancelled then and you'll be able to request a refund.
I understand what a zeroed out flight means. I travel often enough and having an expert flyer subscription normally demonstrate this. My point is that I don’t appreciate being lied to by the service center. You may want to take up your education of zeroed out flights to Swiss employees rather than regulars on FT.
FWIW Swiss has just emailed me to say that my itinerary has been changed, their new itinerary needs me to use time travel since my arriving flight now lands 2 hours after my connecting flight departs. After my first attempt at flying with Swiss I will be jumping back over to BA (reluctantly!) who has refunded in cash over 30 legs without any kind of deception or pushback.