I had to call the hotel last week to re-book, as they said my card didn't work, and the woman initially said I was only down for a standard room, not superior I had reserved on-line. Then she spoke to someone, after repeated insistence by myself, and clarified that was a 'city-view' superior room. Doesn't fill me with confidence after reading this thread - am I entitled by the way as a Plat Amb. to request a room one category up (deluxe), or should I just be grateful if they dont downgrade me to standard?